Most PC repair problems can be divided into either a hardware or software problem. A hardware problem normally means that a piece of equipment in the PC has to be changed out, in which case a site visit is required. However many problems are down to software issues with the PC.
If the PC still has a working internet connection, then some of these problems can be sorted by a remote support session. Normally the client will be asked to browse to a web site and to download a small program. When the program is run will be able to give the support technician permission to be able to connect to your PC and share control of your PC over the internet. The technician will see a copy of your desktop on his screen and will be able to investigate the problem as if he was using your mouse and keyboard.
You will be able to see everything that the technician is doing and will be able to close the connection at any time. Once closed the technician will not be able to reconnect until you invite them for another session.
Not all types of problems can be solved by a remote connection however some such as , slow PC , virus or spyware infection , installation of software programs can be successful.
The advantage of the remote support session is that the engineer does not have to travel to your location and you do not have to take the PC apart and take it to a shop for repair. This results in a saving of both time and expense for both the support company and the client.
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