Poor big chain PC repairs

Big name computer repair services from Best Buy, Carphone Warehouse, Comet and PC World have proved hit and miss in their ability to repair easy-to-fix computer faults, a Which? investigation has found.

Read here for details

The software fault we introduced that prevented the laptops from booting up should have been simple to fix for any professional repair service – and no new hardware or software was needed.

But only a handful correctly diagnosed a software problem and just two stores – one Best Buy and one Carphone Warehouse – accomplished the perfect fix.

At least one repair service from each chain – and all the PC World stores we visited – misdiagnosed the problem saying we needed a new hard drive or motherboard”

So bigger is not always better !

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