A few phone calls like this recently and my response is usually :-
Do you have an up to date anti virus?
Do you have an up to date anti spyware? Have you updated flash, adobe , java?
Do you stay away from file sharing web sites?
Do you stay away from Facebook links to games and videos.
Do you stay away from email links to videos, “missing orders” and appeals for helping to move someone’s fortune from Africa.
Have you considered using internet filtering software to protect yourself.
Normally by time we have got through that list we have found a solution.
I keep getting infected by fake anti virus what can I do? Contact us !