Cannot start Microsoft Outlook. Unable to open the Outlook window

This was the error message facing one of my clients this morning when he tried to check his emails. He was running 64 bit Windows 7 and Outlook 2007.

I opened up a remote support session to his PC and from a command prompt navigated to the “C:\Program Files ( x86) \Microsoft Office\Office 12\ folder.

From here I run the command Outlook.exe” /resetnavpane

This immediately opened up Outlook and all was well.

Having a look around the event manager I noticed that there had been a Microsoft Office update just before midnight last night.  As his Outlook was working ok yesterday could it have been the update which caused the problem??

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